William Powell - Manufacturers of fine-quality guns,specialists in shooting equipment, fishing tackle and country clothing.

Terms and Conditions

William Powell is committed to providing the highest customer service and satisfaction. We welcome any suggestions or comments you might have; please email us at: info@williampowell.com If you wish to contact us by any other means we would be delighted to hear from you.

Our Contact details:

William Powell Ltd
Carrs House , 1 Tramway, Banbury
Oxfordshire, OX16 5TD

Sales Line - +44 (0) 844 573 0290
Enquiry Line - +44(0) 844 573 0291
Catalogue Request - +44 (0) 844 573 0292
Gunroom Line - +44 (0) 844 573 0293

Fax Line: +44 (0) 844 573 0282

E-mail: info@williampowell.com
Website: www.williampowell.com

OPENING HOURS
The William Powell Shop is open Monday to Saturday from 9:00am until 5:30pm September through to January. From January through to September opening times may vary. Sales calls are answered 24 hours a day, seven days a week.

MAKING A PURCHASE
Ordering from William Powell is really easy and straightforward.

Online
Visit our website www.williampowell.com and select the items you want to buy and click add to basket.

By Phone
We can take you order over the phone 24 hours a day seven days a week. Just call +44 (0) 844 573 0290 please make sure you have a catalogue to hand to read out the items and their codes. You will also need your credit or debit card details to process the order. Always include your telephone number and email address in case of queries.

By Fax
Please complete the order form at the back of the catalogue then simply fax it through to us on +44 (0) 844 573 0289.

By Post
Simply fill out the order form at the back of the catalogue then post it to us at the address shown on the form. Please include either your payment details or a cheque, made payable to William Powell Ltd. Please note cheque payments have to be bank cleared (ten working days) before goods can be processed.

DELIVERY SCHEDULE
Orders received before midday will, wherever possible and subject to availability, be despatched the same day. Small items will be dispatched by First Class Post. Larger items will be dispatched by 48 hour Parcel Post. Please allow up to five working days for delivery.
Next Day Delivery will be sent by 24 hour Parcel Post and will normally be delivered next day (not including Fridays or Saturdays). Please note goods paid for by cheque or similar will not be dispatched until cheque has been bank cleared. (Orders placed over the weekend or on bank holidays will take longer).

TAX CHARGES AND CURRENCY
All prices quoted are in Pounds Sterling (GBP) and include Value Added Tax (VAT), except books which are zero rated. VAT applies to all European Union (EU) countries and is currently set at 20% .We reserve the right to adjust our prices accordingly.

VAT does not apply to countries outside of the EU and will be deducted from orders placed and delivered outside the EU. Any customs or import duties incurred on entering a country are the responsibility of the customer.

DESCRIPTION
We have taken great care to ensure that all descriptions and specifications of our products are correct in both our catalogue and website. Whilst the colour reproduction of products in our catalogue and website are close, slight variations may occur. Due to fluctuations beyond our control we reserve the right to alter prices or specifications without prior notice.

GIFT VOUCHERS
William Powell vouchers may be exchanged for goods, either by mail order or in store. The original voucher must be present for payment; photocopies will not be accepted. Vouchers cannot be exchanged for cash or replaced if lost. Vouchers may be used for goods of a higher value on payment of the difference. If goods are purchased to a lower value, the difference will be refunded by voucher.

PAYMENT OPTIONS
We accept all major credit and debit card except American Express. William Powell will not take the funds until the items are ready to dispatch. For UK orders placed by post, you may also pay by cheque (please make payable to William Powell Ltd). Cheque orders are not processed until the cheque clears with the bank, this takes ten working days.

RESTRICTIONS
Some items we stock have age restriction. Knives can only be purchased with if the person is over the age of 18. We may ask for age verification before we can complete orders. Guns, cartridges and ammunition all require a valid licence, which we will ask to see at time of purchase and may require a copy for our records. Training guns can only be purchased if over the age of 18 and may only be used under direct adult supervision.

SALE & SPECIAL OFFERS
All special offers and sale items are subject to availability, on a first come first served basis.  Please note we are unable to accept returned sale items because they are end of line products and therefore discounted heavily for this reason. .

STOCK AVAILABILITY & BACK ORDERS
We strive to ensure that we always have adequate stock of all our items as the catalogue goes to print and that stock levels on our website are current. However sometimes stock will sell faster than anticipated and we will replenish stock as quickly as we can. In this instance we will hold your order back until all items are ready to dispatch unless you direct us otherwise; we will keep you informed throughout. We will not send an item you have not ordered as a replacement for one you have unless you instruct otherwise. William Powell accepts no liability from our inability to supply goods due to lack of stock other than returning any payments made to you.

RETURNS & EXCHANGES

If you are not entirely satisfied with your order or you wish to change it, we will gladly exchange or refund any unused items within 28 days or purchase.
Just follow these 3 easy steps:
*Simply call us on 0844 5730 291, between the office hours 9:00 – 17:30, and we will issue you with a returns reference number. (Goods sent back without a returns number will take longer to process.)

*Using the same parcel that the goods arrived in, pack the item(s) to include all the original packaging, your invoice and the returns number issued to you.

*Send the parcel back to us to the following address:
William Powell Ltd
Carrs House
1 Tramway
Banbury
Oxfordshire
OX16 5TD
Please Note:
All goods are returned at your own risk and cost and we strongly recommend sending goods by a recorded delivery method.

NON-REFUNABLE ITEMS
-Sale items
-Engraved or embossed items
-Special order items
-Gift wrapping
-Goods damaged in your possession
-Additional postal services (e.g. Next day delivery) -Items which due to their use can come into direct contact with the body (e.g. whistles & calls, ear plugs, thermal wear, cleaning care equipment, socks)

SALE ITEMS
Goods which are discounted in a sale or other form of promotion are non-refundable however goods which are discounted can be returned for an exchange within 7 days of purchase

FAULTY or INCORRECT ITEM(s)
In the rare event of an item(s) being faulty or not what you ordered please contact us as soon as you receive the goods on 0844 5730 291 (during office hours of 9:00 - 5:30) and we will issue you with a returns number. Please then post the item(s) back to us, following the guidelines above.

We will refund the cost of the postage to the value of recorded delivery (we cannot refund additional postage charges above this) and we will organise the replacement or repair.

PROTECTION PLUS+
This optional service covers you in the event your parcel goes missing during dispatch. In the unlikely event we will immediately replace your goods or refund your order. This service is provided on top of your customer statutory rights and is an additional service provided by William Powell to ensure you get your items in good time. Normal orders will take over 15 days before we can replace or refund your items, which are due to the delivery service provider; Protection Plus+ reduces this time considerably.

CUSTOMER SATISFACTION
At William Powell we pride ourselves on providing the highest standard of customer service and products range, and we want you to be happy with your purchases and come back again in the future. With this high level of service complaints are extremely rare, however should you be dissatisfied with anything we have done please do not hesitate to contact us directly. We take any complaints very seriously and make it our priority to resolve it immediately. Should you wish to contact us with a complaint please contact a member of the team on either;

Post: Complaints Department, Carrs House, 1 Tramway, Banbury, Oxfordshire, OX16 5TD
Email: customerservice@williampowell.com
Tel: +44 (0) 1295 701 701